Effective Date: 18 August 2025
At Raw Dog Food Company, we are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, visit our retail outlet, or engage with our services.
1. Who We Are
Raw Dog Food Company
Unit 3 Beech Avenue Business Park
Taverham, NR8 6HW
Telephone: 01603 869707
Email: [email protected]
Website: www.rawdogfoodcompany.co.uk
We sell frozen raw dog food through our online store, retail outlet in Taverham, Norwich, and via a click and collect service.
2. What Personal Data We Collect
We may collect the following personal data:
Contact Information (e.g., name, address, email, phone number)
Order Details (products purchased, payment method)
Delivery Information
Account Information (if you create an account)
Click & Collect Details
Communication Preferences (e.g., for marketing or order updates)
Website Usage Data (e.g., IP address, browser type, page visits — via cookies and analytics)
3. How We Use Your Data
We use your personal data to:
Process and deliver your orders
Provide customer support
Manage your account
Enable click and collect services
Send order confirmations and delivery updates
Improve our website and services
Send marketing communications (if you’ve opted in)
Comply with legal obligations (e.g., tax records)
4. Legal Bases for Processing
We process your data under the following lawful bases:
Contractual necessity – to fulfill your order or service request
Legal obligation – to comply with the law
Legitimate interests – to improve services and communicate with you
Consent – for email marketing (you can withdraw consent anytime)
5. Sharing Your Data
We do not sell customer data to third parties. All information collected via cookies is retained within the company in order to provide you with an improved experience on our website . At certain times, we may share your email address with partner companies who may contact you. Included in every communication is an option to unsubscribe from future email marketing communications. Should you choose to unsubscribe, operational emails (e.g. order confirmation, deliver information etc) will still be delivered to facilitate purchase and delivery functions.
We may share your data with trusted third parties only when necessary, such as:
Payment processors (e.g., Stripe, PayPal)
Delivery couriers
IT and website support providers
Marketing and analytics services (if used)
All third parties are required to comply with data protection laws and act only on our instructions.
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal data.
Data is stored securely on encrypted servers
Access is restricted to authorised personnel only
We regularly review our security practices
7. How Long We Keep Your Data
We retain your personal data only as long as necessary:
Customer orders: Up to 7 years (for tax/legal purposes)
Marketing data: Until you unsubscribe or request deletion
Website analytics: Retained for a reasonable period to improve our service
8. Your Data Protection Rights
Under the UK General Data Protection Regulation (UK GDPR), you have rights including:
Access – request a copy of your data
Rectification – correct inaccurate or incomplete data
Erasure – request deletion of your data (in certain circumstances)
Restriction – request we limit how we use your data
Data portability – request transfer of your data
Object – object to processing (e.g., for direct marketing)
To exercise your rights, contact us at: [email protected]
9. Cookies
We use cookies to:
Improve user experience
Analyse website traffic
Facilitate online shopping
You can manage cookie settings through your browser. For more details, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., payment providers). We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]
Telephone: 01603 869707
Postal Address:
Raw Dog Food Company
Unit 3 Beech Avenue Business Park
Taverham, NR8 6HW
If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
